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Hotel OS

Run the front desk, housekeeping and the books in one system.

Reservations, calendar, folios, housekeeping, night audit and month-end for Indonesian hotels. One guest record, one folio, one set of rates, and it installs on a phone.

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Grand Samudra BaliSample data · Tue 8 Sep 2026 · night audit due 02:00General manager
Occupancy tonight72%18 of 25 rooms
ADRRp 370,000+4.1% vs last year
RevPARRp 266,400+6.8% vs last year
Room revenue todayRp 6,660,000net of tax
Needs attention
2 arrivals still need a room before 14:00
3 vacant-dirty rooms before 14:00 check-in
Night audit is due tonight
Arrivals today
Wirawan Hadi101Ready
Dewi Lestari201Room dirty
Budi SantosoUnassignedAssign
Occupancy outlook · 14 days
70
T
72
W
76
T
93
F
96
S
88
S
74
M
69
T
71
W
75
T
90
F
95
S
86
S
73
M
What it replaces

One system instead of four tools and a spreadsheet

Each tool below is a separate login today. In UPSCALE Hotel OS they share one guest, one folio and one set of rates.

Property managementBefore: Front desk, folios and housekeeping in a PMS.In Hotel OS: Reservations, folios and housekeeping on one calendar.
Night auditBefore: Closing the day on paper and a calculator.In Hotel OS: A guided night audit posts the room nights and moves the business date.
Taxes and service chargeBefore: Worked out by hand on every bill.In Hotel OS: Your hotel tax and service charge, set once with your advisor, applied to every charge.
SpreadsheetsBefore: Month-end and owner reports built in Excel.In Hotel OS: Trial balance, supplier bills, receivables, a month close and a PDF owner pack.
Module tour

Everything the hotel runs on, in one place

Pick a module to see what it does.

Calendar and availability

See every room and night at a glance, and move bookings by dragging.

Colour bars by status or channel
Overbooking limits per room type and per night
A waitlist for room types that are sold out
CalendarGrand Samudra Bali
Tue 8WedThuFriSatSunMonTueWedThu
101 Deluxe KingWirawan Hadi
102 Deluxe KingDewi LestariOption
201 Deluxe TwinSiti RahmaGroup hold
202 Deluxe TwinBudi Santoso
301 SuiteJames OkaforChloe M.
In-houseArrivingGroup hold

Folios and payments

One bill per guest or company, with approvals where money moves.

Several billing windows per stay with charge routing
Void, discount and adjust within limits you set, and a manager decides the rest
Cash, card, QRIS, bank transfer or city ledger, recorded on the folio
Folio · Dewi LestariGrand Samudra Bali
A · Guest
Rp 254,100
B · Company
Rp 4,840,000
8 SepRoom night · Deluxe King Posts at auditRp 1,452,000
8 SepMinibar · Bintang × 2Rp 108,900
8 SepLaundry · 5 piecesRp 145,200
8 SepDiscount 10% · Service recovery Awaiting approval−Rp 145,200
Balance dueRp 254,100Post chargeTake paymentIssue invoice

Rates and plans

Set prices once and let derived plans follow.

Rate plans derived from a base plan
Seasons, day of week, length-of-stay rules and blackouts
Bulk edit across dates and room types
RatesGrand Samudra Bali
Tue 8Wed 9Thu 10Fri 11Sat 12Sun 13Mon 14
Deluxe King1.45k1.45k1.50k1.75k1.90k1.65k1.50k
Deluxe Twin1.55k1.55k1.60k1.85k2.00k1.75k1.60k
Suite2.90k2.90k3.00k3.40k3.60k3.20k3.00k
Pool Villa4.20k4.20k4.30k4.90k5.20k4.60k4.30k
Fri and Sat priced from demand3 cells selectedBulk edit

Housekeeping

Assign, track and inspect rooms without paper.

Auto-assign by zone and workload
Timers from start to finish, on the phone
Inspection with a reason when a room fails
Housekeeping · AssignGrand Samudra Bali
8 rooms to assignAuto-assign
WSWayan Sari3 rooms
101DepartureArrival
102Departure
201Stayover
KAKomang Ayu3 rooms
202DepartureArrival
203Stayover
301Departure
PDPutu Dewi2 rooms
302Stayover
303Deep clean
On the way

Not in the first release

These are planned. None of them is switched on today, and the first release does not depend on them.

Channel managerRates and availability to Booking.com, Agoda, Expedia and Traveloka, and bookings back. For now you update your channels by hand.
Dynamic pricingRate recommendations from demand and competitor prices, inside limits you set.
Guest messagingWhatsApp, SMS and email from one inbox. The connections are being set up.
Online paymentsCard, QRIS and payment links. Today staff record payments made at the hotel or by transfer.
Restaurant, spa and groupsOutlet orders charged to the room, and group blocks with attrition tracking.
Two-factor sign-inAn authenticator app or a WhatsApp code, required by role.
Pricing

Two plans, every feature in both

Pay 1% of room revenue, or a flat amount per room. Both have a minimum of Rp 300,000 a month. Prices exclude PPN.

Revenue share
1%of room revenue each month

Billed on room revenue posted to folios in the month, before tax. Food, spa and other outlets are not counted.

Suits seasonal hotels and lower revenue per room.
Per room
Rp 80,000per room, per month, minimum Rp 300,000

A flat monthly amount for every room, whatever the occupancy.

Suits hotels earning more than Rp 8,000,000 in room revenue per room each month.
See pricing and calculator
Security and data

Control who can do what, and keep a record

Built for properties with several teams and several owners.

Roles and permissionsA role by permission matrix with approval limits for voids, discounts and refunds.
Sign-in protectionPasswords with strength rules, and automatic sign-out after a period you set.
Immutable audit logEvery sensitive action is recorded and cannot be edited or deleted. Download it as a CSV.
Per-property accessStaff see only the properties they are assigned to.
Private on shared devicesWhat a phone saves is wiped at sign-out, and changes saved offline are sent only by the person who made them.
Month-end lockA closed month takes no new postings, and reopening it needs a general manager and a reason.
FAQ

Questions

The property management system, the cashier and night audit routines, and the spreadsheets used for month-end and owner reports. They share one guest record, one folio and one set of rates.

Start with your own property.

Tell us about your hotel and we will set it up with your rooms and rates.

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